Interpersonal communication is the exchange of information, ideas or thoughts, between two or more people, it can occur in a personal or work environment. Some clear examples are, a phone call, a conversation between friends, a work meeting, can occur through verbal and non-verbal messages.
In order for an interpersonal communication process to develop, a sender must intervene (sends the message), a message (information content), a channel (means used to transmit the message) and the receiver (receives the message and decodes it). .
The main keys to interpersonal communication are detailed below:
- Speak in the first person.
- Try to have a firm, warm and clear voice.
- Show interest at all times.
- Make eye contact both when speaking and listening.
- Use direct sentences.
- Present ideas, opinions, thoughts and feelings clearly and appropriately.
- Show authenticity and honesty.
- Provide appropriate feedback.
- Point out behaviors and facts in a descriptive way, avoid making judgments.
- Issue only constructive criticism, as an instrument of change.
- Practice empathy at all times.
- Paraphrasing is very helpful in avoiding assumptions, misunderstandings, and conflicts.
- Pay special attention to your own body language and that of the other person, a means by which messages are also transmitted without saying words.
Correct interpersonal communication is essential to maintain positive and satisfactory relationships with other people. The better the communicative ability of an individual, he will be able to forge stronger relationships.
Especially in the world of work, communication is a key element, if it is deficient and ineffective, the relationship between the members of the company will cause various problems that will probably end up affecting the collaborators, reducing their performance and productivity, ultimately and in a negative way. negative in the operation of the company.
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